At Fabian Romero, we are so confident in the quality of our Flexible Tanks that we offer customers the possibility to return the product FREE of charge within 30 calendar days (except in the case of promotional campaigns) from the receipt of the product, as long as the tank is in the same condition as when it was delivered and with its original packaging.
To make a return, you must contact us in advance at: latienda@fabianromeromarrero.com (Indicating your name, order number, product to return, and the reason for the return), and we will contact you to process the return.
The right of withdrawal does not apply to goods made to your specification or clearly personalized, which require special adaptations to meet technical requirements. It is the buyer's responsibility to check the details of their order. Therefore, the order for a customized cistern requested on the Fabian Romero website is firm and final.
However, it is possible to cancel the sale and request a refund within 24 hours of placing the online order.
INCORRECT PRODUCTS
If upon receiving your order, the products do not match what you purchased, the customer has 14 business days from receipt to exercise their right to file a claim. In these cases, we will resend the products and cover the shipping costs.
It is important that you let us know immediately via latienda@fabianromeromarrero.com after receiving your order and checking its condition. In most cases, we will ask you to return the product to our facilities. Once we receive it, inspect it, and verify its condition and functionality, we will process the return as quickly as possible, and in any case, within 15 business days following the confirmation email we send you acknowledging the return.
Your refund will be issued using the same payment method you used when placing the order.
BREAKAGES AND/OR DAMAGE DURING SHIPPING
If you receive a product with any visibly damaged parts due to shipping, the claim period is 48 hours from receiving the package to notify the shipping company and process the insurance compensation. This claim must be made via email: latienda@fabianromeromarrero.com
The items should be inspected externally by the customer before signing for delivery. If you receive any damaged package, parcel, or packaging (regardless of the extent of the damage), you must indicate it on the delivery note, as failure to do so will prevent any claim for damage related to shipping.
Claims for missing parcels will not be accepted if the delivery note has been signed confirming receipt of the parcels (if you sign for receiving two parcels, you cannot later claim that you only received one unless it is noted on the delivery note that one parcel was missing).
Signing for receipt of the products will, unless proven otherwise, presume that the goods were delivered in perfect condition and in the quantity indicated on the delivery note.
The damage notification email must include: Order reference, photos of the damaged parts, packaging, and reference of the damaged parts. Claims made outside this period will be rejected.
If the goods are received by someone other than the customer, that person must be fully informed of all the above conditions. The fact that a third party receives the shipment does not modify any of the aforementioned conditions.
HIDDEN DAMAGE
These are claims made after opening the package when any damage may be due to shipping. The claim period for this situation is 48 hours from receiving the package, and the procedure for processing it will be via email, latienda@fabianromeromarrero.com, including:
Order reference, photos of the damaged goods, photos of the packaging showing no external damage, and showing the shipping company's label and reference of the damaged parts.
